If your account contains incorrect information about your name, gender, nationality, or date of birth, please inform us so we can update it.
Please have copies of the relevant documents ready for uploading as we'll need them to validate your request.
Examples of required documents:
Birth certificate
Change of name by deed poll
Marriage certificate
Decree nisi
Passport / National ID card / Driving licence
- Gender recognition certificate or an equivalent official document
Is your document in English?
If not, we'd need the English translation, stamped by an official translator who is authorised and qualified to provide translation services.
Please note our system restricts names to 25 characters including spaces.
If you’re a member or fellow of ACCA, you will be able to download a new certificate which shows the name change after 48 hours.
Please raise a case below to supply this information and upload your supporting evidence.
If you need assistance updating your contact details, please refer to our How do I change my contact details? article.
Contact us
If you have any further questions or need more help, please use the Contact us option below to get in touch with our team.